“Everything is really uncertain, and that is precicely what I find comforting”   Tove Jansson

Change is a process; the outcome is emergent.

As change and emergent behaviours occur through complex and dynamic processes, we don’t come with a ready-made plan, but with a deep understanding of what is involved. We assist leaders and decision-makers in the organisation in broadening their understanding of their situation and help them identify and resolve significant impediments they face. Uncertainty gives rise to opportunities. People resist change for a multitude of reasons, some of which are technical, while most are adaptive and hidden from logic and technical understanding.

Our team is skilled in working with people and teams to figure out what is actually happening. We facilitate processes that lead to greater awareness of what is, more self-organisation, genuine participative collaboration, innovation, less artificial complexity, and organisational change. For further reading on the facilitation of group processes and larger-scale change, including shifting organisational culture through micro-shifts and sensemaking, read up here.

We work with people organisation-wide to tease out what is actually happening for them and probe for the actual, mostly unrecognised and untapped potential for culture change, growth, and emergence.

We understand how complex adaptive systems behave. We help organisations manage the intelligence potential of the present rather than constantly trying to achieve an idealised future state that makes us miss signals and opportunities along the way. We tap into the distributed intelligence of the workplace. People know most of the time what is going on, what is going wrong, and how things could be improved.

We provide the means to tap into that knowledge and gain real-time, unbiased, relevant, and ongoing data about what is actually happening at work. By scanning the data for weak signals, trends, emergent behaviour, or detractors, we can nudge the system in a generative direction. We help find locally contextualised solutions and architectures for sustainable change and beneficial emergence. We love worko with Dave Snowden’s Cynefin Framework and the Sensemaker^® Tools by The Cynefin Company.