Change & Process Facilitation

“Everything is really uncertain, and that is precicely what I find comforting”   Tove Jansson

Change is a process, the outcome is emergent.

As change and emergent behaviours occur as complex and dynamic processes, we don’t come with a ready-made plan, but with a deep understanding of what is involved. We assist leaders and decision-makers in the organization to broaden their understanding of their situation – and help them identify and resolve significant impediments that confront them. Uncertainty arises as opportunities. People resist change for a multitude of reasons, some of which are technical, most of which are adaptive and hidden from logic and technical understanding.

Our team is skilled in working with people and teams to figure out what is actually happening. We facilitate processes that lead to more awareness around what is, more self-organization, genuine participative collaboration, innovation, less artificial complexity; and organizational change. For further reading on the facilitation of group processes and larger-scale change including shifting organizational culture through micro shifting with sensemaking read up here.

We work with complementary approaches.

1. We work in and with complex adaptive systems, with processes and governance structures that release artificially built-up complexity in organizations.
2. We work with the people organization-wide to tease out what is actually happening for them and probe for the actual, mostly unrecognized, and untapped potential for culture change, growth, and emergence.

We understand how complex adaptive systems behave. We help organizations manage the intelligence potential of the present rather than trying to constantly achieve an idealized future state that makes us miss signals and opportunities on the way there. We tap into the distributed intelligence of the workplace – people know most of the time what is going on, what is going wrong, and how things could be improved. We provide means to tap into that knowledge and get real-time, unbiased, relevant, and ongoing data about what is actually happening at work. Scanning the data for weak signals, trends, emergent behaviour, or detractors, we simply nudge the system into a generative direction. We help to find locally contextualized solutions and architectures for sustainable change and beneficial emergence. To do that, we work with Dave Snowden’s Cynefin Framework and the Sensemaker^® Tools by Cognitive Edge.